Frequently Asked Questions at Trailer Parts Superstore®

Who is 'Trailer Parts Superstore®' ?
Since 1981, Eastern Marine has served America with our unique blend of Discount Boating, Fishing, RV and Trailer Parts & Equipment. For over 35 years our core specialization and distribution of Trailer Parts has continued to grow in size and scope. In 1999, Eastern Marine launched our first online shopping web site 'Trailer Parts Superstore®' which features our extensive inventory of repair and replacement parts for most types of recreational and commercial trailers.
Today, Trailer Parts Superstore is a wholesaler/retailer of Boat, RV, Utility & Work Trailer Parts whose customer profile includes: Business & Corporate Clients, Government & Municipality Offices, Mobile Repair Business & Repair Shops, Small Dealer Distribution, Boat Trailer Manufacturer Parts Distribution, as well as supporting the Retail Recreational Trailer Parts Market.

How long have you been in business?
Eastern Marine, Inc. has been in business since 1981.  The 'Trailer Parts Superstore®' website was created in 1999.

Where are you located?
Trailer Parts Superstore® is located at Eastern Marine's headquarters in Newark, Delaware.  Our mailing and physical street address is:
Eastern Marine
931 S. Chapel Street
Newark, DE 19713

Do you have a retail store showroom?
Yes, we have a giant 12,000 square foot retail showroom at our headquarters in Newark, Delaware.  With the exception of a few Direct From Manufacturer semi-custom products, most of the items listed on this website are also available for purchase at our 'TAX FREE' Delaware showroom.

Is your online shopping cart secure?
Yes, we subscribe to POSITIVE SSL Secure Site Services.  Just point your mouse to the POSITIVE SSL Security Logo located at the bottom right of every page for an up to the minute security verification.

What payment methods do you accept?
We accept Mastercard, Visa, American Express, Discover Card, PAYPAL, and Money Orders as payment for orders placed with EasternMarine.com.  All transactions are made in U.S. funds.  Please refer to the 'ORDER INFO' page for additional details on payment methods.

Do I have to pay sales tax?
When purchasing from our Eastern Marine / Trailer Parts Superstore® showroom in Newark, Delaware - no sales tax will be charged or collected. When purchasing from Trailer Parts Superstore® website - the buyer is responsible for remitting the applicable sales/use tax directly to the home state jurisdiction where the order is delivered. Use & Sales tax laws vary by state. CLICK HERE to view our complete tax policy.

Where do you ship to?
Trailer Parts Superstore® ships to the United States and Canada.

What shipper do you use?
We ship orders via USPS (up to 5 lbs. / 18") as well as FEDEX and UPS, including pallet sized shipments.

Can I have my order shipped express?
We can ship express via FEDEX or UPS service to the United States only. After adding items to the online basket simply enter your zip code into the 'Available Shipping Options' box to view costs for all shipping options. Orders received before 2 p.m. Eastern Time will ship the same day (Mon.-Fri.).

Do you ship to P.O. Boxes?
Only Orders shipped via USPS (up to 5 lbs and/or 18") can be delivered to a P.O. Box.

Do you ship to an A.P.O. address?
Only Orders shipped via USPS (up to 5 lbs and/or 18") can be delivered to an A.P.O. Box.

What is your return policy?
If you are not satisfied with merchandise you have purchased from Trailer Parts Superstore®, you may request a return within 30 days of receipt of your order. We promise to expedite your return to satisfy you quickly.
CLICK HERE to view our entire 'Returns' policy.

What is your item backorder policy?
Trailer Parts Superstore® maintains a large stocking inventory of items shown in our online store. If an item is temporarily out of stock, we will contact you prior to processing the order to determine your shipping preference. Credit Card orders are PRE-AUTHORIZED for the order total, however, a final purchase CHARGE will not be made until you have been contacted about items that are out-of-stock. Credit Card orders will be charged only for the items that are shipped along with any shipping charges. Any backorders will be shipped promptly, however, you may request a refund for the undelivered portion of your order.

  • When will the item be available?
    Typically our suppliers take around 4 weeks to deliver products to our warehouse.  However, due to current domestic and global shortages it can be 6 to 8 weeks or longer in isolated cases.
  • Do you have an alternate item in stock that can be substituted for the backorder?
    We do offer many products from different suppliers that are very similar in function and fit. If you see another item on our website that may work, or have questions about a product substitution please contact our sales office during our regular business hours.
  • Can you ship what you have in stock now, and if so will I have to pay additional shipping costs for the remainder of the order when it becomes available?
    In most cases we can ship what we have in stock now, and the backorder items when available at no additional cost.  There are some larger oversized items that must ship all at one time due to the higher cost of truck freight service.
  • If I remove the backorder item from my order now, can I be contacted later when it becomes available?
    At this time the only way to do this is to leave the item on backorder.  We can make a notation to call when items become available to make sure you still want to shipment to be processed.
  • If I remove an item from my order due to being out of stock how will I be refunded?
    We do not charge your account for items that are not available.  Your credit card will only be precessed for the items that ship, along with an adjusted shipping rate.